Service and Maintenance

• Overview
• Service and parts Support
• Flexible service programs to suit every need

Overview

From its very beginning in the early 1980’s, Tecogen has recognized that putting in place an excellent local factory service capability for customers is one of the keys for CHP to be successful. Today, local Tecogen factory service centers are found throughout California, the Midwest, and the Northeast.

Tecogen’s nationwide service infrastructure has proven to be a unique resource for both Tecogen and its customers. It has been an essential ingredient in Tecogen’s success, longevity, and commitment to customers. Tecogen's optional factory service programs have remained extremely popular with customers over the years.

To simplify servicing, Tecogen’s equipment utilizes many off-the-shelf components and it comes with complete operations and maintenance (O&M) documentation. Full service training is also available. Even so, the InVerde, TECOGEN, and TECOCHILL CHP products are somewhat unique and different from the other hardware found in most mechanical rooms. For this reason, factory service support from Tecogen remains a critical foundation for success. To make sure our equipment is lovingly tended, enjoys a long life, and is able to deliver benefits for decades to come, Tecogen offers its customers a wide variety of optional service support.

Please contact Tecogen anytime. We would be happy to customize an affordable service plan for you, to ensure your system’s success for many years to come.

Monitoring and parts support

All Tecogen CHP modules and chillers are equipped with a Remote Monitoring and Control System (RMCS) and call-out feature. If desired, this system can automatically notify site operating staff or factory service personnel when any alarm occurs. In addition, every night, Tecogen’s computerized factory monitoring system in Massachusetts calls every chiller and CHP module coast to coast (those equipped with phone lines), to check on the operating status of each unit. Your local Tecogen’s factory service supervisor gets a report the following morning showing the well-being of all the systems in his area. This helps ensure a proactive response to any operating issues.

Tecogen also inventories over 5,000 different parts in its factory and satellite locations. This means if a part is required, it is usually available quickly and locally.

Flexible service programs to suit every need

Many popular Tecogen service programs are completely comprehensive (“soup-to-nuts”), and cover much more than conventional warranties do. Such programs basically cover anything required by the "blue box" (i.e., the cogen unit or chiller), including:

• all scheduled maintenance (preventative maintenance, or P.M., including oil changes, plugs, tune-ups, etc.)
• all unscheduled service
• all major parts replacements, including engine/ generator/ compressor replacements, as needed
• all parts, labor, mileage, and consumables
• coverage of both defects and normal wear-and-tear.

Typical contract terms are three to five years, but other terms are available. Factory service support is also available on a less comprehensive “time and materials” basis, and by phone. All factory field service work is performed by Tecogen’s locally based, fully trained, and dedicated factory technicians. Work is done by Tecogen, the manufacturer, and not by third parties.

Many Tecogen service agreements are structured so that maintenance charges are based on the system’s actual run-hours. This simple approach ensures that Tecogen's and the site’s interests are always aligned. In other words, if the Tecogen units aren't operating, then no charges are incurred. Maintenance billings are completely linked to actual run-time, which is a fair way to structure the charges. If the system runs a lot, then the periodic service bill goes up. If the system runs less or is off, then the maintenance charges go down. This method guarantees that the energy cost savings a customer receives from the system are always much greater than the maintenance charges.

To put a maintenance program into effect, a customer simply needs to sign an agreement and return it to Tecogen.